Our Atelier pieces are custom-made by Contrado in London. Production typically takes 1–3 working days, depending on the item, followed by approximately 2–4 working days for tracked shipping. These are estimates, not guaranteed delivery dates.

Standard shipping is $10.95 per Atelier order to the contiguous United States and Washington, D.C. We do not currently ship Atelier orders to Alaska, Hawaii, U.S. territories, military addresses or PO boxes. Please provide a complete street address. Tracking is provided after dispatch.

Order directly through Crestance Press. We coordinate production with our London-based partner, Contrado, and arrange delivery to your shipping address. You will receive an order confirmation and shipment tracking when available.

Billing and delivery addresses may differ. Because our pieces ship directly from our production partner, we cannot guarantee unbranded packaging or invoice-free delivery.

For assistance, contact help@crestance.com.

Please contact Crestance Press promptly if you need to cancel an order. Cancellation depends on whether production has begun and cannot be guaranteed. Do not assume a cancellation request has been accepted until we confirm it.

Correctly made custom-printed pieces are not eligible for change-of-mind returns or exchanges, except where applicable law requires otherwise. This does not limit rights relating to defective, damaged or incorrectly supplied goods.

Please notify Crestance Press as soon as possible if an item arrives damaged or appears defective. Include your order number and clear photographs of the item and packaging, and retain the packaging while we review the issue.

Report transit damage immediately, ideally within 24 hours, so we can meet the supplier’s 48-hour reporting request. This request does not reduce your applicable statutory rights. We will review the issue and coordinate an appropriate remedy, which may include replacement or refund.